Privacy Policy

01Information we collect

When you place an order or contact us, we collect:

• Contact details — name, email address and phone number.
• Delivery details — your address, city, state and pincode.
• Order details — the items you bought, order total, payment status and tracking information.
• Messages — anything you send us through the contact form or email.

We do not collect or store your card, UPI or bank details. Payments are processed securely by our payment partner.

02Information collected automatically

We record basic, non-identifying usage such as which products are viewed or added to the bag, so we can see what is popular and improve the Site. Your bag is kept in your browser and in a session cookie so it is still there when you come back. We use cookies only for these essential functions, not for advertising.

03How we use your information

• To process, deliver and support your orders.
• To send order confirmations, status updates and tracking links by email or SMS.
• To reply to your questions and handle refund requests.
• To prevent fraud and keep the Site secure.
• To improve our products and the Site.

We do not send promotional emails unless you ask us to, and we never sell your personal information.

04Who we share it with

We share only what is needed with the people who help us run your order:

• Payment partner — to process your payment.
• Courier and logistics partners — your name, phone number and address, to deliver your parcel.
• Email and hosting providers — to send you emails and run the Site.

We may also disclose information if required by law or to protect our rights. These providers may only use your information to provide their service to us.

05How long we keep it

We keep order and contact information for as long as needed to fulfil your order, handle refunds and meet legal, tax and accounting obligations. After that we delete it or remove anything that identifies you.

06Security

We use HTTPS, restricted admin access and other reasonable safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to keep your data safe.

07Your choices and rights

You can ask us to show you the information we hold about you, correct it, or delete it (unless we must keep it by law). Email [email protected] from the address you used for your order and we will respond within a reasonable time. You can also clear or block cookies in your browser, although the bag and checkout may not work properly without them.

08Children

The Site is not meant for children under 18, and we do not knowingly collect their information.

09Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with its date at the top.