Refund Policy

01Refund window

You can request a refund within 7 days of delivery. Requests made after 7 days will not be accepted. The 7 days start on the day the courier marks your parcel as delivered.

02When we give a refund

We only offer refunds for the following reasons:

• Missing item — an item from your order is not in the package.
• Wrong item — you received a product, size or colour different from what you ordered.
• Broken item — the product arrived broken or damaged.

Refunds are not available for any other reason, including change of mind, personal preference, or a different fit or size than expected.

03Proof required: unboxing video

To protect both you and us, every refund request needs proof that the package was opened by you. Please record a continuous unboxing video that:

• Starts with the sealed package, showing the shipping label with your name and order number clearly.
• Shows the package being opened, without any cuts or pauses.
• Shows every item inside, including the issue (the missing contents, the wrong product or the broken part).

Requests without a proper unboxing video, or with a video that is edited or incomplete, cannot be approved. Please keep the original packaging until your request is resolved.

04How to request a refund

1. Email [email protected] within 7 days of delivery.
2. Include your order number, the reason (missing, wrong or broken item) and your unboxing video (or a download link to it).
3. We review your request and reply within 2 business days to confirm whether it is approved.

05How the refund is paid

Approved refunds are sent to your original payment method. Once approved, it usually takes 5–7 business days to appear in your account, depending on your bank or payment provider. We will email you when the refund has been issued, and your order page will show it as refunded.

06Shipping and delivery

Orders usually arrive within 14 days of placing them. When your parcel ships, we email a tracking link so you can follow it. Delivery times can be affected by courier delays, weather or public holidays, and these delays alone are not a reason for a refund. If your order has not arrived after 14 days, contact us and we will check with the courier.

07Cancellations

You can ask us to update or cancel an order before it is dispatched by emailing us within 12 hours of placing it. Once an order has shipped, only the refund conditions above apply.